Every question, in plain English.

Go to Wallet and click "Add funds". While we're in beta we're using a developer top-up form with preset amounts. Production payment rails (Stripe, on-ramp partners) ship before public launch.

Two buckets, one wallet:

• Withdrawable balance : money you deposited plus prizes you've won. You can withdraw this any time, or use it to enter competitions.
• Entry credit : bonus credit (loyalty points redemption, promotions, partner rewards). It only spends on competition entries; you can't cash it out.

When you join a competition, entry credit is used first; once it's depleted we draw from your withdrawable balance.

The moment you click "Join" on a competition. The charge is atomic with provisioning your competition account: if for any reason the join fails, the debit rolls back.

Yes. Prize payouts land in your withdrawable balance. Withdrawal rails are the same as deposit rails; in beta this means a manual ops process, in production an automated payout partner.

Full refund to the wallet bucket it came from, automatic. Cancellations are rare; the schedule is designed so competitions launch on time. When one happens you don't need to ask: the refund is already there.

Yes. Every competition shows the entry, the field size, and the exact payout for each paid place before you commit. The prize schedule is fixed and locks when the lobby closes, so there are no surprises.

Two product lines, three cadences each:

• Open : all markets unlocked (crypto, FX, indices, commodities, stocks). Premium entries. Hourly $25, Daily $100, Weekly $1,000.
• Crypto Cup : crypto only. Faster pace, lower entries. Hourly $10, Daily $25, Weekly $100.

Plus a Developer testing format that's free to enter and runs every 3 minutes, for end-to-end checks.

You join a template, not a specific room. Each template runs on its cadence (e.g. Open Daily fires once every 24 hours). When you click Join we put you in the soonest room with a seat free.

If the room fills before the competition starts, the system transparently opens a parallel room at the same start time. From your perspective it's just "the next Open Daily". You never have to pick a room number, and you never see traders from other rooms in your leaderboard.

Yes. Once the start time arrives the room launches with a full field. The schedule is the schedule, and the prize pool stays the size you saw when you joined.

Every competition has fixed seats, so the pool is deterministic: pool = seats × entry × (1 − 10%). For an Open Weekly with 10 seats at $1,000, that's $9,000 to be split among the top 3.

Two prize structures depending on the format:

• Winner takes (small fields) : first place takes the entire net pool. Used in the Hourly Crypto Cup (4 seats).
• Top 3 split 40/20/10 : used everywhere else. So an Open Weekly pays $3,600 / $1,800 / $900 from a $9,000 pool.

In both cases, a paid slot is only paid if that finisher closed above their starting equity. End the competition in the red and the slot stays unclaimed.

Final equity is tracked to the cent. True ties at the cent level are rare; when they happen, the participant who hit their peak equity first ranks higher.

Depends on the lane:

• Open competitions unlock everything: crypto, FX, indices, commodities, metals.
• Crypto Cup competitions restrict the symbol list to crypto only.

Inside each lane you trade the same instruments other traders are trading at the same live prices.

Yes. Maximum leverage varies by instrument: crypto goes up to 100×, FX up to 30×, equities lower. The leverage cap for each symbol is shown in the order panel before you commit.

You set them when opening (or edit them on an open position). When the live price crosses your trigger, the position closes at the next available market price. SL/TP are real triggers evaluated tick by tick, not hopeful suggestions.

When floating losses on a position consume your margin, the position auto-closes to protect the account. The liquidation level depends on the symbol's maintenance margin requirement; you'll see it on the position card before opening.

We use bid/ask spreads from the live feed. Entries cross the spread the same way a real broker would charge it. No separate commission on top of that. Funding/swap fees for perps come out hourly while the position is open.

Each open position is independent. You can stack multiple longs, multiple shorts, or both. Margin is consumed per position; the engine tracks them separately.

The instant ends_at hits. The settlement loop picks up the competition within seconds: every open position closes at the current mark price, the final equity is computed, and the leaderboard is frozen.

By % return on starting equity, highest first. Liquidated and disqualified participants rank below everyone still active, ordered by exit time.

Right after the rank is computed. Settlement and payout happen in the same atomic step. No manual ops queue. You should see the credit on your wallet ledger before you finish reading this sentence.

Yes. You must close the session above your starting equity to collect, even if your rank would otherwise pay. Rank #1 with a negative return walks away with no prize, and the same goes for rank #2 and #3 in fixed-split formats. The rule is "beat your starting equity to cash out", not "lose less than everyone else".

Then nobody collects. The pool was funded by entries already paid, so nobody is paid out of pocket either way. We just don't reward losing sessions: if the top three all close underwater in a fixed-split format, all three slots stay unclaimed.

No. The forfeit is per-slot, not per-prize. If you finished rank #2 with a positive return, you still get the rank-2 split. You don't get bumped up to the rank-1 amount just because the winner ended down. That slot simply stays unclaimed.

One-shot actions like verifying your email and making your first deposit. Plus milestone actions: first competition entry, first win, etc. See the live list on the Rewards page.

Convert points to entry credit (100 points = $1) and use it to join competitions. Points don't expire while your account is active.

No. Points are loyalty rewards. They convert to entry credit only. They can't be withdrawn as money. This is intentional: it keeps the rewards program lean and means we can be generous with the points.

No. We're a competition platform. Your positions are simulated, no real markets are touched on your behalf. We don't offer brokerage services and shouldn't be mistaken for one.

No. Nothing on the platform is investment advice. Past competition results aren't predictive of future trading performance, yours or anyone else's.

Entry fees can add up. We treat the platform as entertainment-grade competition; set a budget and respect it. If competitive trading stops being fun, take a break. Your account doesn't go anywhere.

Email support@ranktrade.io with the relevant competition ID (the long string in the URL of the competition page). We aim to reply within 24 hours.

Thank you. Email support@ranktrade.io with a description of what you saw and what you expected. If it's an exploit (you can do something you shouldn't be able to), please don't broadcast it. We'll fix it quickly and credit your account.